Institute for Industrial Management (FIR) at Aachen University of Technology (RWTH) is engaged in the research for operations management of the future. FIR develops models, methods and concepts which are implemented in industrial and service enterprises. FIR is specialized in three interrelated domains of production management, service management and information management. It operates in national and international networks and cooperates with different associations like the German Federal Ministry of Science (BMB+F), the German Research Foundation (DFG), the State of NRW and the European Union. FIR has a multi-disciplinary staff of approximately 40 full-time consultants and researchers with master degrees or equivalent who possess a unique mix of experience and skills in engineering, computer sciences and business.